Legal and privacy
Delete your account
Request closure of a DigitalSpur account while preserving records that must remain.
On this page
Before you request deletion
Download any receipts or tickets you still need. Review open payment, fulfilment, refund, event, or support states and make sure you can use the verified account email.
Deleting an account is separate from cancelling a transaction, requesting a refund, or removing records that must remain for financial, security, dispute, reconciliation, or audit purposes.
How to request deletion
Email support@digitalspur.co.zw from the verified account email with the subject “Account deletion request”. Do not send your password, wallet PIN, card data, one-time codes, ticket codes, or complete token values.
Support must verify the requester before protected account data is changed and will explain the steps and available escalation path.
What happens after deletion
The account is made unavailable, active customer sessions are revoked, and eligible saved references, preferences, and personal data are deleted or anonymised.
Records required for transactions, payments, service delivery, receipts, disputes, fraud prevention, security, reconciliation, or audit remain restricted for the required retention period.