Customer support
Start with the reference you already have.
A transaction reference helps support find the correct payment and service details without exposing private receipts or results.
Operational principles
What DigitalSpur makes explicit.
These statements describe current customer-facing rules. They do not imply that every service is always available or that a purchase is complete.
Start with context
Provide a case category and transaction reference when the issue concerns a purchase.
Visible case progress
Assignment, customer replies, external updates, resolution, and closure remain distinct.
Protected attachments
Accepted files are validated, scanned through the configured control point, and access-controlled.
Email support@digitalspur.co.zw